If any items are out of stock, we will notify you by email about the expected restock date. Should the items not be available within two weeks, we will provide you with a gift voucher to cover any items out of stock.

Once an order is placed, our team quickly processes it, and changes to the delivery address may not always be possible. If you need to make an address change, please contact us immediately with your name and order number. While we cannot guarantee the change, especially once the order has left our warehouse, we will make every effort to accommodate your request.

We apologize for any inconvenience caused by receiving a damaged item. Please contact us with your name and order number, and we will assist you promptly.

Please contact us immediately if your order is incomplete or arrives damaged. We offer a 30-day money-back guarantee, so ensure you reach out within this timeframe. Contact us via the ‘Contact Us’ tab or by emailing hello@saltyards.com

All products must be returned unused and in their original packaging.

The processing time for your order is typically 1-3 days, depending on our current volume.

Our warehouse processes and ships orders Monday through Saturday, excluding major holidays. Once an order is placed, it typically takes 1-3 days to prepare, with transit times ranging from 7-14 days.

Depending on the size and contents of your order, it may arrive in multiple packages, which could be delivered 1-2 business days apart.

To track your order, visit the Track My Order page accessible via our home page or main menu. Enter your tracking number to see the status of your parcel. If you need further assistance, our customer service team is here to help.

Tracking numbers may not be immediately active and typically only work for domestic orders. If your tracking number isn’t working, please contact us to ensure your items have been shipped properly.

We cover shipping costs for defective products. For all other returns, including complaints, customers are responsible for the actual return shipping costs.